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Política de privacidad
Welcome to Boyles Handmade!
Your privacy matters. Below, you'll find our Privacy Policy, designed to ensure that your personal information is handled with care and transparency. Please take a moment to review it. If you have any questions or concerns, don't hesitate to reach out. Your trust is important to us.
Last updated: 23 March, 2024
This Privacy Policy outlines how Boyles Handmade (referred to as the "Site", "we", "us", or "our") collects, uses, and safeguards your personal information when you engage with our services, make purchases from boyleshandmade.com (the "Site"), or communicate with us. For the purposes of this Privacy Policy, "you" and "your" refers to you as a user of our services, whether you're a valued customer, visitor to our website, or someone whose information we've collected in accordance with this policy.
We value your privacy and are committed to protecting your personal information. By using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with any aspect of this policy, please refrain from using our services.
Updates to This Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our practices or to comply with legal or regulatory requirements. Any revisions will be posted on our Site, along with the "Last updated" date, and we'll take any additional steps required by law.
How We Collect and Utilize Your Personal Information
To provide you with exceptional service, we collect and have collected personal information about you from various sources over the past 12 months. The information we collect and use depends on your interactions with us.
In addition to the specific purposes outlined below, we may use your information to communicate with you, deliver our services, fulfill legal obligations, enforce our terms of service, and protect the integrity of our services and the rights of all parties involved.
Types of Personal Information We Gather
The personal information we gather directly from you includes:
- Contact Details: such as your name, address, phone number, and email.
- Order Information: including billing and shipping details, payment confirmations, and email addresses.
- Account Information: like your username, password, and security questions.
- Shopping Preferences: such as items you've viewed, added to your cart, or wish-listed.
- Customer Support Interactions: including information shared in communications with our support team.
Some features of our services may require specific information from you. While providing this information is optional, opting out may limit your access to certain features.
Information We Collect via Cookies
We automatically collect certain information about your interactions with our services ("Usage Data") using technologies like cookies. This data may include details about how you access and use our Site, device and browser information, network details, IP addresses, and other relevant interactions.
Information Obtained from Third Parties
We may receive information about you from third parties, including vendors and service providers who assist us in various capacities, such as:
- Companies supporting our Site and services, like Shopify.
- Payment processors facilitating transactions.
- Third-party tracking technologies used when you visit our Site or interact with our services.
Any information obtained from third parties is treated in accordance with this Privacy Policy. While we strive for accuracy, we cannot guarantee the information's validity or endorse third-party policies or practices.
How We Use Your Personal Information
- Service Provision: Providing our services, processing payments, fulfilling orders, sending notifications, managing accounts, arranging shipping, facilitating returns and exchanges, and enabling customer reviews.
- Marketing and Promotion: Sending marketing communications, tailoring advertising, and enhancing our services based on your preferences.
- Security Measures: Detecting and addressing fraudulent, illegal, or malicious activity, and ensuring the security of your account.
- Customer Support and Service Improvement: Providing support, resolving issues, and enhancing our services to better serve you.
Cookies
Similar to many websites, we use cookies to improve your browsing experience and enhance our services. For details about the cookies we use, particularly those related to our Shopify store, please visit https://www.shopify.com/legal/cookies.
While most browsers accept cookies by default, you can adjust your settings to reject or remove them. However, please note that doing so may impact your user experience and certain features of our services.
How We Share Personal Information
In certain circumstances, we may share your personal information with third parties for legitimate purposes outlined in this Privacy Policy. These circumstances may include:
- With vendors and service providers supporting our operations.
- With business and marketing partners, including Shopify, to enhance our services and provide tailored advertising.
- Upon your request or consent, such as for shipping purposes or through social media integrations.
- Within our corporate group for business operations.
- During business transactions or to comply with legal obligations or enforce our terms of service.
In the past 12 months, we've disclosed certain categories of personal information to recipients as outlined in the table below:
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information for inferring characteristics about you.
User-Generated Content
You may contribute user-generated content like product reviews. Please note that such content is public and accessible to all. While we strive to maintain privacy, we cannot control how others may use or access this information.
Third-Party Websites and Links
We may link to third-party websites. Please review their privacy policies as we do not control or guarantee the privacy or security of these sites. Information you share on public platforms may be accessible to others without limitation.
Children’s Data
Our services are not intended for children, and we do not knowingly collect personal information from them. Parents or guardians concerned about their child's information should contact us for assistance.
Security and Data Retention
We employ security measures to safeguard your information, but no system is entirely foolproof. Please avoid sharing sensitive data via unsecured channels. We retain your information based on operational needs, legal requirements, and other relevant factors.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
- Access and Deletion: Requesting access to or deletion of your personal information.
- Correction: Requesting corrections to inaccuracies in your personal information.
- Portability: Requesting a copy of your personal information or its transfer to a third party.
You may also have the right to opt out of certain activities, such as targeted advertising. Please contact us to exercise your rights, and we'll respond promptly and in accordance with applicable laws.
Complaints
If you have concerns about how we handle your personal information, please reach out to us. If unsatisfied with our response, you may escalate the matter to your local data protection authority.
International Users
Your personal information may be transferred, stored, and processed outside your country, including in the United States. By using our services, you consent to such transfers.
Contact Us
If you have questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please contact us at boyleshandmade@gmail.com or send a letter to us at Calle Ruben Dario 22, 3A, 18600 Motril, Granada, Spain.
Thank you for trusting Boyles Handmade with your personal information. We're here to ensure your privacy and satisfaction.